By Luke Latimer Director of Digital Operations at International Education Services (IES)
09.15 a.m - 09.40 a.m
Education agencies play a vital part in the recruitment of international students. From large global companies to sole traders, the landscape of education agencies is multi-faceted. This presentation will uncover insights into the global education agent industry through an exploration of the data in PIER’s
market intelligence platform. Topics covered will include :
- Education agent perceptions on the current international education market
- Analysis of global agency business activity
- Education agent opinions on provider best practice
Education New Zealand - Working with education agents
By Dan Smidt Manager - Agents Education New Zealand (ENZ)
09.40 a.m - 10.00 a.m
Education agents are critical partners in the success of New Zealand’s international education industry and play an important role in the attraction of high-value students. This session will outline ENZ’s commitment to supporting quality education agents via the use of technology, data, and information exchanges.
Australia’s value proposition for international students in a changing immigration landscape
By Melanie Macfarlane CEO & Principal Migration Consultant Melanie Macfarlane & Associates Pty Ltd t/a MMMigration & VETA Education Consultancy
10.00 a.m - 10.30 a.m
Recent media reports including articles on international students and concern about huge reliance on international students for university finances. The media in general has been about education agents scams and the inquiry into migration agents. This a call for a more positive outlook and media on the benefits of internationals to Australia.
Recent changes from April 2017 to March 2018 including Employer Sponsorship and July 2018 General Skilled Migration now requiring 65 points and more places going to New Zealanders on new 189 visa designed for them, plus SAF (Skilling Australians Fund) and Labour Market Testing from 12 August 2018 – an overview of what is happening in immigration in general in Australia and how it has impacted Australia up to now, with population reaching 25 million. The presentation will give the background of international education in Australia, growth and statistics, including the growth of 485 graduate visa, where Australia sits on the world stage. A look at global mobility and growth of these types of organisations worldwide - a snapshot of worldwide immigration policies and who really stays and who doesn’t.
Understanding health trends of our International Students to improve student experience
By Cory Fahey National Sales Manager, International Health at Allianz Worldwide Partners
10.30 - 10.45
Transparency as a tool in a self-managed market
By Ben Houston Director, Systems and Compliance Section Policy and Systems Branch International Group DET , Brett Galt-Smith A/ Branch Manager, Policy and Systems Branch Department of Education and Training
11.10 a.m - 11.40 a.m
Brett and Ben from the Commonwealth Department of Education and Training will discuss recent developments in the National Code requiring providers offering courses to overseas students to ensure their education agents have appropriate knowledge and understanding of the international education system in Australia. They will describe their continued work to improve the transparency of agents’ operations to ensure providers and students can make well-informed decisions about which agents to work with, and to assist providers to meet their obligations under the ESOS Act. Government has taken further steps since 2017 to improve data sharing among government agencies by providing regulators and enforcement agents with access agent data on PRISMS. Brett and Ben will touch on how they work closely with Austrade, the Australian Standards Quality Authority (ASQA), the Tertiary Education and Quality Standards Agency (TEQSA), the Department of Home Affairs and law enforcement agencies in particular to identify areas of risk for targeted regulator audits and action. The Department has increased its communication activities to prospective overseas students to increase awareness of the need to use a good agent; and more generally when incidents are drawn to the Department’s attention through website alerts, Twitter and Facebook.
A Q&A style panel featuring your hard-hitting questions about the state of the international education industry and the sometimes difficult relationship between education agents and providers - 3 education agents and 3 providers.
Julian Fonseca - Mate Education
Riborg Andersen - IAE Study in Australia
Sana Rai - Scholar Hub
Chris Evason - IES - higher education and foundation
Mark Bailey - Navitas - higher education, VET, ELICOS
James Roache - St Aidens Schools, VET, ELICOS
All members come with years of experience so there will be a good mix of opinion, knowledge and insights!
Launch of International Student Education Agent Association - ISEAA
By Regina DaSilva Board Member International Student Education Agent Association ISEAA, Managing Director ABC Australia
12.20 - 13.00
What can complaints from international students tell us about education agents? Overseas Student Ombudsman
By Dermot Walsh Senior Assistant Ombudsman, Overseas Student Ombudsman
14.00 p.m - 14.30 p.m
The Commonwealth Ombudsman can take complaints from international students about private education providers, and through them, their education agents. So it’s not surprising that we tend to hear only about things that go wrong.
This is the case with education agents. We know that the majority of education agents do a very good job representing providers to students and appreciate just how important education agents are to Australia’s international education industry.
Although complaints and investigations about education agents are a small proportion of all the complaints the Ombudsman receives, the complaints do allow us to identify systemic issues, such as those discussed in the Commonwealth Ombudsman’s issues paper on investigation of complaints about a specific education agent.
In his talk, Senior Assistant Ombudsman Dermot Walsh will go through some scenarios highlighted in the issues paper, and discuss some challenges for private education providers and education agents alike as Australia implements its first National Strategy for International Education 2025 .
International Students - Call to Action on Wage and Accommodation Exploitation
By Bassina Farbenblum Director, UNSW Human Rights Clinic Co-Director, Migrant Worker Justice Initiative
14.20 p.m - 14.40 p.m
A recent national study on Wage Theft in Australia revealed widespread and severe underpayment of international students at work, and that students rarely complain or seek to recover their unpaid wages. Bassina Farbenblum will present key findings of the study, as well as preliminary findings from a new study on exploitation of international students in the context of accommodation. She will address the role education agents can play in assisting international students to avoid and address exploitative work and housing conditions, in collaboration with education providers, government and other international education stakeholders.
Turn around times and efficiencies are now vital to retain leads and close sales. iGraduate Education Agent Barometer cited that 92% wanted Quick response times to enquiries and applications and regular communication updates
What are the ways to integrate CRMs and engage better with providers to make processes work more accurately and faster?
Student Visa Issues - update from DOHA by video link Canberra
By Alice Maclean Director, Student and Graduate Visas Temporary Visa Program | Immigration and Visa Services Department of Home Affairs
15.20 - 16.00
Alice Maclean has recently left the Student and Graduate Visa section but her last task was to give SYMPLED2018 a presentation. Nedra Keelart and Bronwyn Sirikit Giese are on hand to answer questions from the audience. Please keep the questions to broad areas and not case specific.
GTE - Here to Stay: Workshop on the 'Genuine Temporary Entrant'
By Michal Sestak Founder/Managing Director and Migration Agent (MARN 0208424) of SIS Consulting Pty Ltd and AustraliaOnline
16.00 - 16.45
GTE (Genuine Temporary Entrant) is here to stay! This is the issue causing the most confusion in the international student admissions process.
Student Visa refusal is based on GTE information and its prospects at the AAT. The workshop will review the changes in offshore student visa processing and its impact on GTE. Experiences of other agents and providers will be considered.
A wrap of the day and a look at the next steps for the education agent association and the industry.
Networking Drinks by Pearson PTE Academic - The Johnson Hotel
By Pearson PTE Academic About PTE Academic PTE Academic (Pearson Test of English Academic) is a computer-based language test that offers international students the fastest, fairest and most flexible way of proving their English language proficiency. Approved by the Australian Department of Immigration and Border Protection for student visa applications Accepted by 100% of Australian universities and colleges 100% computer-based marking ensures all test takers are scored impartially and accurately. Testing daily in all major Australian cities and in over 50 countries around the world. Learn more www.pearsonpte.com
17.00 - 19.15
Join us for drinks and canapes at the Johnson Hotel next to IES sponsored by Pearson PTE Academic! - continue the discussion, catch up and meet new members of the international education community!
About Sympled 2018
The first symposium for education agents to discuss the future of their industry.