Assistant DirectorRegulation, Recognition and Tuition Protection | Quality Frameworks
International Group
Australian Government Department of Education
Warwick Miles is Assistant Director, Regulation, Recognition and Tuition Protection, International Group, Australian
Department of Education and Training. Warwick has worked with the department since 2011 in a range of roles
including policy, regulation, tuition assurance and IT systems development, with a particular focus on international
education. He has extensive knowledge of the legislative frameworks underpinning the international student
sector and consumer protection arrangements for overseas students. He is also managing the department’s
education agent performance data project using enrolment and visa data from the Provider Registration and
International Student Management System (PRISMS)
Brett and Ben from the Commonwealth Department of Education and Training will discuss recent developments in the National Code requiring providers offering courses to overseas students to ensure their education agents have appropriate knowledge and understanding of the international education system in Australia. They will describe their continued work to improve the transparency of agents’ operations to ensure providers and students can make well-informed decisions about which agents to work with, and to assist providers to meet their obligations under the ESOS Act. Government has taken further steps since 2017 to improve data sharing among government agencies by providing regulators and enforcement agents with access agent data on PRISMS. Brett and Ben will touch on how they work closely with Austrade, the Australian Standards Quality Authority (ASQA), the Tertiary Education and Quality Standards Agency (TEQSA), the Department of Home Affairs and law enforcement agencies in particular to identify areas of risk for targeted regulator audits and action. The Department has increased its communication activities to prospective overseas students to increase awareness of the need to use a good agent; and more generally when incidents are drawn to the Department’s attention through website alerts, Twitter and Facebook.